FAQ

Questions:

How quickly will I receive my order?
All orders are prepared for pickup at 12:00 and will be ready for collection shortly thereafter. If there are any delays, we will contact you the same day.

Is it legal to shop with you?
Yes, it is legal to shop with us. We comply with all applicable laws and regulations regarding VAT and duties in Sweden. Our company is committed to adhering to all relevant legislation, and if you have any questions or concerns, you are welcome to contact us for more information. We strive to provide our customers with a safe and fully compliant shopping experience.

Where is the purchase made?
Your purchase is made in Sweden.

How do I arrange for a shipping company to collect my order?
Once you have completed your purchase at ShopSnus and chosen to have your goods collected by a shipping company, you will receive an order confirmation and an order number. You must then find a shipping company yourself and provide them with the necessary information so they can collect the goods for you. We will only release the order if they present the correct order number and your personal details.

How do I find a shipping company?
After completing your purchase, you can search on, for example, Google for companies that offer pickup services in Sweden. Delivery typically starts at around €5 for next-day delivery.

Can you select a shipping company for me?
No, we are not allowed to choose or recommend a shipping company for you.

Didn’t find the answer to your question? You are welcome to contact us at info@shopsnus.se.